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SAP Certified Associate - Organizational Change Management Sample Questions (Q76-Q81):

NEW QUESTION # 76
A repeated stakeholder analysis for the management team of an impacted business unit reveals that targeted communication activities for one opponent do not have the desired impact on the opponent's attitude. What would you recommend as a next activity?

A. Use financial incentives to motivate the opponent to visibly support the project and thus foster the opponent's buy-in.
B. Ask the project sponsor to get actively involved in stakeholder engagement activities targeted at the opponent.
C. Provide specific enablement sessions to positively influence the opponent's attitude.
D. Invite the opponent to the next steering committee meeting to discuss and challenge their negative perception of the project.

Answer: B

Explanation:
When communication fails to shift an opponent's attitude, escalation to a higher authority like the project sponsor is a strategic move in SAP OCM. Option C is correct because the sponsor's involvement leverages their influence to address resistance, aligning with SAP's emphasis on leadership support in stakeholder management. Option A is incorrect-financial incentives are not a standard OCM practice and may undermine genuine buy-in. Option B is impractical; steering committee meetings are for decision-making, not resolving individual resistance. Option D could help but is less effective than sponsor engagement, as enablement alone may not address deeper concerns.
Extract from SAP OCM Concepts: SAP Activate recommends leveraging senior leadership (e.g., sponsors) to manage resistant stakeholders (SAP OCM Framework, Stakeholder Management).

NEW QUESTION # 77
What are the benefits of a change story for an SAP cloud project? Note: There are 2 correct answers to this question.

A. Elaborating and aligning the change story with the key project stakeholders helps to create a shared understanding of the project.
B. As the change story is updated on an ongoing basis, it provides important input for refining the change plan.
C. The change story serves as the basis for all project-related communication assets, ensuring consistent messaging.
D. Integrating key opponents into the development of the change story fosters an attitude change and reduces resistance.

Answer: A,C

Explanation:
The change story drives alignment and consistency. Option A is correct because it standardizes communication assets (e.g., presentations). Option B is correct as collaboration with stakeholders builds consensus. Option C is incorrect-opponents may resist inclusion, and it's not a primary benefit. Option D is incorrect; the change story informs, but updates don't directly refine the plan.
Extract from SAP OCM Concepts: The change story ensures consistent messaging and shared understanding (SAP OCM Framework, Communication).

NEW QUESTION # 78
Why is it beneficial to collect both quantitative and qualitative data in a change assessment?

A. Quantitative data provides explanations for the ratings, and qualitative data provides contextual information.
B. Quantitative data is easy to interpret, and qualitative data is easy to aggregate.
C. Quantitative data allows for compelling visualization, and qualitative data allows you to gain unexpected insights.
D. Quantitative data makes it easy to contrast different business units, and qualitative data makes it easy to ensure anonymity.

Answer: C

Explanation:
In SAP OCM, a change assessment benefits from both data types. Option D is correct because quantitative data (e.g., survey scores) can be visualized (charts, graphs) for impact, while qualitative data (e.g., interviews) reveals nuanced insights (e.g., resistance reasons). Option A is incorrect-anonymity isn't a primary qualitative benefit. Option B is flawed; qualitative data is harder to aggregate. Option C reverses roles- qualitative explains, quantitative rates. SAP OCM uses this dual approach for a fuller picture.
"Quantitative data supports visualization, while qualitative data uncovers deeper insights in change assessments" (SAP Activate, Change Assessment Guidelines).

NEW QUESTION # 79
Which aspects are usually documented in a communication channel analysis? Note: There are 3 correct answers to this question.

A. Frequency of use and owner of the channel
B. Name and short description of the channel
C. Estimated costs per change communication activity via the channel
D. Degree of standardization required for the channel
E. Stakeholders or stakeholder groups targeted by the channel

Answer: A,B,E

Explanation:
A communication channel analysis in SAP OCM evaluates how channels support change communication.
Option C is correct because naming and describing each channel (e.g., "intranet - company news portal") clarifies its purpose and reach. Option D is correct as frequency of use (e.g., weekly updates) and ownership (e.g., HR team) define operational details and accountability. Option E is correct because identifying target stakeholders (e.g., key users, managers) ensures messages align with audience needs.
Option A is incorrect-"degree of standardization" is vague and not a standard aspect; channels are assessed for effectiveness, not uniformity. Option B is incorrect; while costs might be considered, they're not typically documented per activity in this analysis-budgeting is separate. SAP OCM uses this analysis to optimize communication delivery.
"A communication channel analysis documents channel names and descriptions, frequency and ownership, and targeted stakeholder groups to ensure effective messaging" (SAP OCM Framework,Communication Planning).

NEW QUESTION # 80
What are possible options for setting up organizational change management in the project organization? Note:
There are 3 correct answers to this question.

A. As a subproject
B. As a staff unit
C. As part of the functional sub-projects
D. As a separate project
E. As a cross-topic

Answer: A,B,E

Explanation:
OCM can be integrated into an SAP project in various ways. Option B is correct because treating OCM as a cross-topic ensures it spans all project areas (e.g., communication, training), aligning with SAP Activate's holistic approach. Option D is correct as a subproject allows OCM to have its own plan and resources under the main project. Option E is correct because a staff unit (e.g., reporting to the project lead) provides dedicated support without separate project status. Option A is incorrect-OCM is rarely a standalone project, as it supports the main implementation. Option C is also incorrect; embedding OCM in functional sub- projects dilutes its focus across technical areas.
Extract from SAP OCM Concepts: SAP Activate supports OCM as a cross-functional, subproject, or staff function to ensure alignment with project goals (SAP OCM Framework).

NEW QUESTION # 81
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